A new letter, on a familiar subject.
When my parents — Charlie and Jenny — opened Icon’s doors in 2008, they made the decision that the relationship would be the thing we measured everything else against. Eighteen years and hundreds of homes later, that decision still holds. So does the family. So does the conviction.
I’m Jeremy, the next generation of that family. As we grow, the one thing that won’t change is the one that started it: when the call comes from a client at year ten, it’s answered by someone who knows you and your home. Not a call center. Not a coordinator. The team my parents built.